- Eligibility for Returns
Returns are accepted only if:
- The product description or technical specifications listed on our official website are materially incorrect.
- Non-Returnable Conditions
Returns will not be accepted in cases of:
- Misinterpretation of product details, size, or technical specs,
- Change of mind or dissatisfaction with product aesthetics,
- Products that have been used, installed, or modified.
TRADE & WHOLESALE ACCOUNTS
Returns from trade customers are subject to all the following conditions:
- Return request must be submitted within 30 days of the invoice date,
- Products must be in original, unused condition, with intact packaging,
- A minimum 25% restocking fee will apply,
- Items that are customized, powder-coated, or damaged are non-returnable.
COLOR VARIATIONS
- Minor color differences due to display screens are not considered defects and are not grounds for return.
RETURN PROCESS
- Contact BVN AIR USA LLC via the Contact page at www.bvnair-usa.com
- Ask and wait for a Return Materials Authorization (RMA) number to be issued.
- Do not ship any items without prior RMA approval.
- Clearly label the return package with the RMA number.
AFTER RETURN RECEIPT
- If the return is approved, a refund will be issued, excluding restocking and shipping costs.
- If the return is not eligible, the item will be sent back at the sender’s expense.